|
General Shipping Information
Our standard shipping methods are FedEx Home Delivery, and FedEx Ground (for business deliveries only). Deliveries take approximately 5-7 business days to arrive.
Ground or home delivery shipping in California is often next day but is not guaranteed.
Express services are available for deliveries within the U.S. for an additional fee. Use the drop down menu to select these shipping options. We offer three day, two day, and all the overnight options. If you need to change your shipping option call the shipping office directly at 805-640-0593.
If you selected to Mail-In or Phone-In your payment, please note that the order will be sent upon receipt of payment. Call the shipping department at 805-640-0593 to pay for your order by phone, you may also email us and we will call you back, our email is orders@davidco.com.
*ORDERS RECEIVED BY 10:00 AM PST WILL SHIP THAT SAME BUSINESS DAY.
International Shipping Information:
International customers have two shipping options: USPS Priority International Flat Rate Envelope and International Priority.
If your order weighs less than 3 pounds, you may choose USPS Priority International Flat Rate Envelope. If your order is over 3 pounds your option is USPS Priority International. We have a cut off of 3 pounds for your order as any goods over that amount will not fit in the flat rate envelope. In general if the option comes up on your screen you can choose that shipping option. The flat rate envelope measures 24cm X 31cm and is flat.
International freight quotes will NOT include duty, taxes, brokerage, or other customs fees, which are the responsibility of the customer. Please check with your postal service regarding customs fees you may incur. If you are in Canada do NOT choose Fed Ex even if it is available on your check out screen, the duty and taxes are as much as 30% of the order. USPS is a much better option to Canada and we will contact you to change your shipping option if you choose Fed Ex for shipping to Canada.
International orders can take 10 to 14 business days to arrive via the United States Postal Service. Service to most countries is generally faster, many orders arrive in 5-7 business days. Packages must clear customs before being delivered and that is most common cause for delays. Holidays at either end can delay the arrival of your shipment. Saturday is considered a business day for USPS, Sunday is not a business day. Expedited services are available by contacting us at products@davidco.com.
Due to increased security in some countries (such as Great Britain) it seems that occasionally larger packages are being held at the post office for pick up. If you do not receive you package please check with your local post office. USPS tracking is limited, we can track the package only as far as delivery to your country, not to your office or home. If you require tracking we can ship Fed Ex International, the shipping charge can be more then the value of the contents but that option is available and recommended for some countries.
Order Status Inquiries
You will receive an automated email from us to confirm that your order has been submitted successfully. You will receive an additional email message when your order
has been shipped. You may contact us at 805-646-8432 or email products@davidco.com (for product orders) or Rachelle@davidco.com (for seminar info) with any questions or special requests.
Sales Tax Information
The David Allen Company is required by law to collect and remit sales or use tax in California at a rate of 7.25%.
Back Orders and Delays
If one or more of the items you order is on back order, we will hold the order until all items are in stock unless you contact us. We will notify you within 24 business hours by email of any backordered items.
Returns and Shipping Charges
The David Allen Company takes great pride in our reputation for quality products. If at any time you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit*. For a return, you are responsible for the cost of returning the merchandise to us. We will not reimburse you for the original shipping charges. Exception: If we have inadvertently sent you incorrect merchandise, please notify us. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.
* Please Note: Merchandise must be returned in its original condition. (CDs, cassettes, and DVDs must be unopened. Books, wallets, and other merchandise may not be used.)
In order to process your return, please:
- Include your packing slip.
- Be sure items are returned to the store within 30 days from the shipment date listed on the packing slip.
Credits will be issued to your charge card as soon as we receive your return. Shipping charges are not refundable. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Exchanges and Shipping Charges
For an exchange, you are responsible for the cost of returning the original merchandise to us. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
International Returns and Exchanges
For a return, you are responsible for the cost of returning the merchandise to us. We will not reimburse you for the original shipping charges. Exception: If we have inadvertently sent you incorrect merchandise, please notify us. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.
For an exchange, you are responsible for the cost of returning the merchandise to us. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of additional items and shipping charges.
* Please Note: Merchandise must be returned in its original condition. (CDs, cassettes, and DVDs must be unopened. Books, wallets, and other merchandise may not be used.)
In order to process your return, please:
- Include your packing slip.
- Be sure items are returned to the store within 30 days from the shipment date listed on the packing slip.
Credits will be issued to your charge card as soon as we receive your return. Shipping charges are not refundable. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Ordering Options
You can purchase David Allen Company products and seminars via our online store, telephone, email or fax. We accept Visa, Master Card, American Express, and personal checks or Money orders (US Funds only). Seminar fees may use a PO number and/or be invoiced. For more information on these options, please call (805) 646-8432 .
Volume Discounts
Volume discounts are available for larger quantities on many items. Please contact us at 805-646-8432 or products@davidco.com for additional special pricing information.
Email Privacy Policy
When you give us your email address, we agree that we will only use it to:
- Send you immediate confirmation of your order
- Send you confirmation when your order ships
- Send you confirmation that your downloadable item is ready
- Confirm that we received your return
- Notify you of special offers available through our online store ONLY if you check the "Updates and Special Offers" checkbox in your store profile.
Seminar Cancellation Policy
If you need to cancel your registration for a seminar and wish to receive a refund, we require seven (7) days advance notice prior to the event. We will process a refund to your credit card, less a $100 processing fee. If your cancellation is made within seven (7) days of the event, we would be happy to move your registration to any future David Allen Company seminar or have someone attend the seminar in your place. There will be no fee for this change or substitution. We regret that we cannot provide a refund if your cancellation is made within the seven (7) day period. Please contact our office to let us know how you would like to proceed. If you have questions or need more information, feel free to contact Rachelle Bonsignori at Rachelle@davidco.com or 805-646-8432.
GTD Global Summit Cancellation Policy
If you need to cancel your registration for the GTD Global Summit seminar and wish to receive a refund, we require forty five (45) days advance notice prior to the event. We will process a refund to your credit card, less a $250 processing fee. If your cancellation is made within forty five (45) days of the event, we would be happy to move your registration to the 2010 GTD Global Summit seminar or have someone attend the event in your place. There will be no fee for this change or substitution. We regret that we cannot provide a refund if your cancellation is made within the forty five (45) day period. Please contact our office to let us know how you would like to proceed. If you have questions or need more information, feel free to contact Rachelle Bonsignori at Rachelle@davidco.com or 805-646-8432.
|
|
 |
|
|
